Client Service Terms
Deposit and Payments
A credit/debit card deposit is required to confirm and secure your booking:
Standard cleanings require a $75 - non refundable deposit. This will be deducted from the final cleaning cost.
Move-out bookings require a 50% - non refundable deposit.
Payment will be processed the day of the cleaning visit, after the scheduled visit is completed.
Rescheduling and Cancellations
Credit/debit card deposit to secure your booking:
Standard cleanings require a $75 - non refundable deposit. This will be deducted from the final cleaning cost.
Move-out bookings require a 50% - non refundable deposit.
Service reliability is extremely important because we reserve a time especially for your home. We request that you give us a minimum of 4 day advance notice if you need to cancel or reschedule for any reason to avoid incurring a $75 cancellation fee.
If you fail to provide a 4 day notice, the deposit will be billed as a cancellation fee. A new deposit will be needed to book the next service. Rescheduling will be allowed up to four times with at least the 4 day notice. Afterwards, the deposit will convert to a cancellation fee.
Recurring Client Discounts
After the initial cleaning visit, recurring service discounts apply with schedule frequency every 7, 14, or 28 day visits.
If your scheduled cleaning is skipped, your next visit will require a higher pricing level, since it will require more time and effort to bring your home up to service level standards.
Cleaning Crew
We typically work with teams of two, but occasionally more cleaners may be needed due to the complexity of work or scheduling needs. We aim to schedule the same cleaning crew for every service visit to your home, and we will try to accommodate other than staff vacation days off.
Our employees have been rigorously background screened prior to working with us. You can rest assured our staff has integrity and is held accountable.
If you oversee scheduling, tasks, and work methods, you may have employer responsibilities under Colorado law—including tax withholding and workers’ compensation coverage.
For guidance on household employment obligations, please consult the Colorado Department of Labor and the IRS.
Arrival Window
Cleanings are scheduled based on our availability and route efficiencies. We have a one hour window of arrival, though we do strive to accommodate schedule requests.
You will be notified by text or phone if we are running ahead or behind schedule.
Cleaning Day Preparation
To allow cleaners to focus on cleaning, we ask that you take a few minutes to clear surfaces, floors, and countertops. If you're unable to get organized before your visit, rest assured we will clean what we can get to.
To help your cleaning crew focus on the most important tasks, please put away laundry and kitchen sink dishes away.
Cleaning Crew
We typically work with teams of two, but occasionally more cleaners may be needed due to the complexity of work or busy schedule. If you'd like to request the same cleaning crew, we will try to accommodate if schedule and cross-training allows.
Our employees have been rigorously background screened prior to working with us. You can rest assured our staff has integrity and is held accountable.
Employee Safety
Heavy and Unreachable Items For safety and liability reasons our employees can’t climb higher than a step stool or work outside of your home. Cleaners can’t move objects more than 30 pounds. If you would like cleaning behind heavy objects, please move them prior to cleaning.
Temperature inside your home should be at a comfortable setting before we arrive. Our cleaning techs cannot provide service in an environment of extreme hot or cold, for example.
Items We Cannot Clean Mold removal is a specialty; we cannot be liable for any mold-related risks in client’s homes. We cannot clean animal and human body fluids, blood, cat litter boxes, bird cages, or any biohazards.
Pets
We will gladly work around pets, but if your pet becomes anxious or presents a safety concern, Trailside Tidy reserves the right to remove its employees from your home.
Cleaning Supplies
Our cleaners provide the equipment and products needed to thoroughly clean your home. Regarding client vacuums, we cannot assume or accept any liability for damage to the unit or if it needs repair and maintenance.
We do not use client-provided cleaning supplies and equipment because we cannot honor our clean guarantee.
Entry to Home
Please provide us with a key lockbox or code to gain entry to your home, or you can be present to allow the crew into your home.
48 Hour Service Guarantee
We do not offer refunds. If an issue arises, please email or call us within 48 hours, and your cleaning professional will return to your home and re-clean the missed area. Every service we provide comes with a 48 hour guarantee, and the moment we complete a visit, the 48 hour time frame begins.
The client is responsible for providing us feedback based on what we’ve promised on our checklist and what we’ve delivered. Photos are required for feedback so we can visually see any issues and so that we can talk about any issues we ran into as a team to complete the job. We encourage our clients to share detailed feedback, so we can improve as a team and work on getting better together.
Non-Solicitation
All our staff have signed a non-compete agreement. A $1500 training fee applies to employees who have solicited business with a client outside of Trailside Tidy.
Damage & Loss Policy
Fragile and delicate items Please move items to an area we do not clean...items like artwork, collectibles, family heirlooms, which are impossible to replace.
The client should point out such items to us before starting the service. Please advise us how you would like your fragile items handled and anything regarding their care.
We are not liable for damage that is caused by normal wear and tear, improper installation of an item, or valuable delicate items not disclosed during the booking process.
Accidental damage Notification must be made within 24 hours of breakage or loss of any personal items. Identical replacement is always attempted but not guaranteed.
While an occurrence is rare, the possibility of breakage or damage is present while we clean. Our cleaners exercise reasonable care when cleaning your home, and we carry insurance for damage or breakage caused by our cleaners.
Licensed and Insured
We carry general liability insurance and workers' compensation for all our cleaning specialists. Our employees have been rigorously background checked and screened prior to working with us. You can rest assured our staff has been thoroughly trained, integrity and is held accountable.
Trailside Tidy is a registered and licensed business operating in the Foothills of Lakewood, Colorado.
© 2025. Trailside Tidy. All Rights Reserved.